Q:

Do you sell directly to the public?

No. All products are sold to the public through ZIVA product retailers.  If you can not locate a ZIVA product retailer near you, we recommend that you visit a reputable jeweler in your area and have them contact us.

Q:

What is price of the item(s) I am interested in?

Please contact a ZIVA product retailer for exact pricing.

Q:

Can I order an item in a metal different than what it is shown in?

Yes. Almost all items are available in the metal(s) of your choice.14k white or yellow, 18k white or yellow, Platinum or a combination of.

Q:

Will you custom-make an item based on my design ideas?

Yes. We will correspond with you through our affiliate in the designing stage, so the final product will turn out perfect. For details please contact a ZIVA product retailer.

Q:

What quality diamonds do you use?

Diamond qualities are listed under Gem Quality on the 'About ZIVA' page.

Q:

What is your product warranty?

ZIVA warranties its products against defect in material and workmanship in normal use and serviced for a period of 12 months from the date of shipment.

Q:

When will I receive my order?

In-stock items are shipped overnight for next day delivery otherwise production takes up to three weeks. If you like delivery on or before a certain date, please notify the retailer at time of ordering.

Q:

How can I become a ZIVA product retailer?

Only fine jewelry retailers who are well rated by JBT may apply to become a ZIVA product retailer. To apply, go to Register.